ITIL® 4 Foundation
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01. What is Service Management

Welcome to the course!
Each lesson has a video similar to the one you see below. After starting the playback, you can use the settings on the video to make it full-screen, change the playback speed, etc.

Enjoy the course :)

Based on AXELOS ITIL® material. Reproduced under licence from AXELOS. All rights reserved.

Who's your trainer?

Your trainer, Ivor Macfarlane, is a coauthor of ITIL (versions 1, 2, and 3), as well as ISO 20000 and ITSM library. He's been an ITIL Examiner since 1991, and has delivered ITIL training in more than 40 countries.

Ivor was awarded the Lifetime Achievement Award for outstanding contribution to ITSM in 2017 by ITSMF UK.

His deep understanding of IT Service Management in general, and ITIL in particular, experience in training, and decades of hands-on experience in the field, are all used to bring you this course. We hope you'll enjoy taking it as much as we did building it.

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