ITIL is the most famous guide for IT service management. If you’re working in such an industry, ITIL would be a great help as it explains every aspect of work and every consideration that is needed for your success.
ITIL belongs to a family of best practices that also contains famous methodologies such as PRINCE2®. This package belongs to AXELOS. It used to belong to OCG, and that’s why you may see that name in some old resources.
ITIL exams are administered by PeopleCert. In the past, there were other examinations institutes involved such as APMG and EXIN, but at the moment, it’s exclusively done through PeopleCert.
You can prepare for the exam by taking eLearning courses (such as ours), classroom courses, or self-study. When you’re ready, you can buy the exam voucher from an Accredited Training Organization (such as us) and take the exam online.
There are multiple levels of certification for ITIL. It all starts with ITIL Foundation and then proceeds to the Practitioner, Intermediate, Expert, and Master levels! Yes, there are many levels. However, most people find the ITIL Foundation certificate satisfying and do not proceed to the higher levels.
If you’re in IT service management, it would be very helpful, both for your knowledge and your credibility.
The most important alternative to ITIL is COBIT®, but ITIL is still more popular.
You can start taking our eLearning course and see if the topic is interesting to you. The first 30% of the course is free.
Our eLearning course is accredited by PeopleCert, and designed and delivered by Ivor Macfarlane, the co-author of ITIL 1, ITIL 2, and ITIL 3. So, you’re in good hands!
The course is equivalent to a 3-day classroom course (21 PDUs) and consists of 55 lessons. In short, the course provides everything you need to learn the topic and prepare for the exam. The first 30% of the course is free, and you can take it and see if it meets your needs before finalizing your decision.
In addition to the lessons, there are quizzes and Integrated Flashcards throughout the course. There’s also an exam simulator with 200 questions. In short, the course provides everything you need to learn the topic and prepare for the exam. The first 30% of the course is free, and you can take it and see if it meets your needs before finalizing your decision.
The course is delivered in the following main sections:
Here’s the list of lessons:
Welcome to the course!
Each lesson has a video similar to the one you see below. After starting the playback, you can use the settings on the video to make it full-screen, change the playback speed, etc.
Enjoy the course :)
Based on AXELOS ITIL® material. Reproduced under licence from AXELOS. All rights reserved.
We've talked about why you might need service management, what do you think falls within the scope for service management?
Your trainer, Ivor Macfarlane, is a coauthor of ITIL (versions 1, 2, and 3), as well as ISO 20000 and ITSM library. He's been an ITIL Examiner since 1991, and has delivered ITIL training in more than 40 countries.
Ivor was awarded the Lifetime Achievement Award for outstanding contribution to ITSM in 2017 by ITSMF UK; just a few weeks before we started recording this course!
His deep understanding of IT Service Management in general, and ITIL in particular, experience in training, and decades of hands-on experience in the field, are all used to bring you this course. We hope you'll enjoy taking it as much as we did building it.